When you schedule an appointment with Psych Matter for the first time, part of the on-boarding process will include activating your patient portal. As part of this process, you will get a username and password. Using this username and password will grant you access to your patient portal, which can be located at https://www.yourhealthfile.com/portal/login.jsp or by clicking the Patient Portal tab at www.psychmatter.com
1) Go to www.psychmatter.com and click on the Patient Portal tab, or go to
https://www.yourhealthfile.com/portal/login.jsp
2) Enter your username and password
3) Click the ‘Schedule an Appointment’ button
4) Click the ‘Location’ drop down field and select the kind of appointment you want (ie. 15min, 30min, 60min, or New Patient Eval)
5) Click the 'provider’ drop down field and select your Provider
6) Click the ‘Reason’ field and type in why you are scheduling an appointment
7) Using the calendar field, select the day and time of your desired appointment
8) Click the ‘Request an Appointment’ button at the bottom of the page and confirm the appointment by clicking ‘Continue’ when it appears
1) Go to www.psychmatter.com and click on the Patient Portal tab, or go to
https://www.yourhealthfile.com/portal/login.jsp
2) Enter your username and password
3) Click the ‘Schedule an Appointment’ button
4) On the left hand side of the screen, find ‘Patient Appointments’. Click on this and click on ‘Upcoming Appointments’
5) Locate the appointment you wish to cancel, then click the ‘Cancel’ button in the action column on the right side of the screen
6) Confirm the cancellation by clicking yes
1) Go to www.psychmatter.com and click on the Patient Portal tab, or go to
https://www.yourhealthfile.com/portal/login.jsp
2) Enter your username and password
3) Click on the ‘Message a Provider’ button
4) Click on ‘New Message’
5) Click on the ‘Message To’ drop down field and select your provider
6) Click on the ‘Subject’ drop down field and select the most applicable message subject
7) Click in the ‘Message’ field to type your message
8) Click ‘Send message’ at the bottom of the page
1) Go to www.psychmatter.com and click on the Patient Portal tab, or go to
https://www.yourhealthfile.com/portal/login.jsp
2) Enter your username and password
3) Click on the ‘Request a Medication Refill’ button
4) Locate the medication you need a refill for, and click ‘Refill’ on the right side of the screen within the action column
5) Select a previously used pharmacy as displayed on screen, or choose a new pharmacy by clicking ‘Find Another Pharmacy’ and entering the appropriate data. Make sure to click the ‘Select’ bubble to the right of your desired pharmacy.
6) Click the ‘Request Refill’ button at the bottom of the page
1) Go to www.psychmatter.com and click on the Patient Portal tab, or go to
https://www.yourhealthfile.com/portal/login.jsp
2) Enter your username and password
3) Click on the ‘Appointment Check-in’ button
4) Fill out ALL documentation and questions thoroughly and appropriately. This is part of the actual appointment, so do not skip through this section. To advance to the next section, click ‘Next’ at the top of the page
5) Once all questions have been answered, click the ‘Complete Check-in Process’ at the bottom of the page
6) Make sure to click ‘Allow’ when prompted to let the app use your mic and camera. If you do not allow this, the appointment WILL NOT work.
7) You should see 2 video fields on your screen: one where you see yourself, and one for your provider when they join the appointment. Now, simply WAIT for your provider to appear. If your provider is late, wait for them. They WILL show up, or they will call you. If you cannot wait, leave the appointment by clicking ‘End e-Visit’ at the bottom of the screen. You will not be billed if your provider is late and does not appear for the appointment in time.
8) If at any point during the appointment, your video or audio stop working, you can use the ‘Your Questions’ field located below the videos to type a message to your provider. If issues cannot be solved this way, your provider will call you on your preferred number to carry out the appointment.
9) If the system crashes or you are kicked out of the waiting room, attempt to rejoin. If you are unable to rejoin, your provider will call you via the phone number associated with your medical chart. The call may be from a restricted or unrecognized number, so make sure you have your phone set to be able to receive/accept such calls. If your provider cannot get a hold of you by phone for some reason, they will leave a message, and try again within 5 min. If they still cannot reach you, they will send you a message through your patient portal to coordinate care.
1) Go to www.psychmatter.com and click on the Patient Portal tab, or go to
https://www.yourhealthfile.com/portal/login.jsp
2) Enter your username and password
3) Click on the ‘Review Medical Record’ button
4) On the left side of the page, locate and click on the ‘Documents’ tab
5) Click on ‘Patient Documents’
6) Locate the document you wish to print and/or download, and click on ‘View’ under the action column
7) Print and/or download the document based on your device
1) Go to www.psychmatter.com and click on the Patient Portal tab, or go to
https://www.yourhealthfile.com/portal/login.jsp
2) Enter your username and password
3) Click on the ‘Message a Provider’ button
4) Click on ‘New Message’
5) Click on the ‘Message To’ drop down field and select your provider
6) Click on the ‘Subject’ drop down field and select the most applicable message subject
7) Click in the ‘Message’ field to type your message explaining what the document is, and why you are sending it to your provider
8) Beneath ‘Amendment Type’ make sure ‘Document’ is highlighted.
9) Click the ‘Browse’ button to locate the file you wish to send to your provider
10) Click on the ‘Description’ field to briefly describe the file you are sending
11) Click the ‘Send Message’ button at the bottom of the page
1) Go to www.psychmatter.com and click on the Patient Portal tab, or go to
https://www.yourhealthfile.com/portal/login.jsp
2) Enter your username and password
3) Click on the ‘Review Medical Record’ button
4) On the left side of the page, use the tabs to navigate your medical record to review your chart as desired. Please note that psychotherapy notes are not included in this view for privacy reasons. If you need copies of your psychotherapy notes for any reason, please let your provider know by sending them a message through the patient portal, or by bringing it up during your next appointment
Send your questions and/or feedback in 1 of 2 ways: through an email via
patientservices@psychmatter.com, or in a message to your provider through the patient portal. Please note that the ‘Contact Us’ button within the patient portal does NOT actually allow you to contact us! Psych Matter is unique in operation, resulting in this electronic medical record/patient portal redundancy.
This page is designed for pre-existing patients who need step-by-step assistance navigating the patient portal, or who don’t know what to do if something technologically goes wrong during an appointment. Please keep in mind, that any specific questions not included in the “FAQ” or “How to…” pages should be sent to patientservices@psychmatter.com, or in a message to your provider through the patient portal.
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